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Wisselbanck is working closely together with Europe’s leading banks, global though leaders, academics and the world’s best business school to create an amazing agenda. Apply positive psychology to enhance the customer experience and increase employee retention. On this day, which has been declared world happiness day by the United Nations, we will look at people, processes and technology to take banking to the next level.
Provisional Agenda
Happy Customers + Happy Employees = Happy Bank
Session 1
Happy Customers
09:00 Welcome word and “Positive Psychology in Banking & Finance” by Morten Kriek, Founder, Wisselbanck
09:20 Presentation
09:45 Presentation
10:00 Presentation
10:20 Panel Discussion: Creating a Positive Customer Experience
Participants:
11:00 – 12:00 Networking (Food & Drinks Served)
Session 2
Happy Employees
12:00 Keynote by leading Business School
12:30 Presentation
12:45 Presentation
13:00 Presentation
13:20 Panel Discussion: Positive Leadership for Exceptional Performance
14:00 – 15:00 Networking (Food & Drinks Served)
Session 3
Sounds Good? How to Get it Done.
Positive Leadership Best Practices in Banking & Finance
15:00 Presentation
15:20 Presentation
15:40 Presentation
16:00 Presentation
16:20 Panel Discussion: Positive Leadership in Banking & Finance
17:00 – 21:00 Positive Networking 🙂 – Cocktail Reception